Privacy Policy – sivp2 Online Casino Pakistan

1. Introduction

sivp2 ("we", "us", "the platform") is committed to protecting the privacy of every player who registers and plays on our platform. This Privacy Policy explains in plain terms what personal information we collect from you, why we collect it, how we use it and the choices you have regarding your data.

This policy applies to all users of the sivp2 website and mobile application. By creating an account on sivp2 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your personal data, you should not use the sivp2 platform.

This Privacy Policy should be read alongside the sivp2 Terms and Conditions and Responsible Gaming Policy. Together, these documents form the full agreement governing your relationship with sivp2.

2. Data We Collect

sivp2 collects different categories of personal data depending on how you interact with the platform. The main categories are outlined below.

We do not collect sensitive personal data such as biometric data, health information or racial and ethnic origin data. The only exception is identity verification where a government-issued document may need to be reviewed — this is handled securely and retained only for as long as required.

3. How We Collect Your Data

sivp2 collects personal data through the following means:

• Direct input: Information you provide when registering, completing your profile, making a deposit, requesting a withdrawal or contacting support.
• Automated collection: Technical and usage data collected automatically as you browse and play on the platform, including through cookies and similar technologies.
• Payment processors: Transaction confirmation and payment status information provided by payment services such as JazzCash, Easypaisa, Raast, banks and card networks when you make a deposit or withdrawal.
• Identity verification: Where we are required to verify your identity, we may use the documents and information you provide to confirm your details.

sivp2 does not purchase personal data from third-party data brokers, social media platforms or any external marketing databases.

4. How We Use Your Data

sivp2 uses the personal data it collects for the following purposes:

• Account management: Creating and maintaining your player account, verifying your identity and age, and managing your login credentials securely.
• Processing transactions: Facilitating deposits and withdrawals in PKR through your chosen payment method and maintaining accurate records of all financial activity on your account.
• Delivering gaming services: Running the casino, slot games, live dealer tables, sports betting markets and any other features you access on sivp2.
• Customer support: Responding to your queries, investigating complaints and resolving account issues.
• Fraud prevention and security: Detecting, investigating and preventing fraudulent transactions, duplicate accounts, bonus abuse and other prohibited activities.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and applying any self-exclusion or deposit limits you have set.
• Platform improvement: Analysing usage patterns to improve the platform, fix technical issues and develop new features.
• Communications: Sending account-related notifications such as deposit confirmations, withdrawal status updates and important policy changes. We do not send unsolicited marketing emails unless you have opted in to receive them.

5. Sharing Your Data

sivp2 does not sell personal data. We share data only in the following limited and necessary circumstances:

• Game providers: Third-party game studios and live dealer providers receive the minimum data required to deliver their games to you — typically an anonymised player identifier and session token, not your full personal details.
• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive the data necessary to process your transactions — such as your mobile number or card details — in accordance with their own privacy policies.
• Identity verification services: Where identity verification is required, your documents may be reviewed by a secure verification service. This data is not retained by the verification provider beyond the verification process.
• IT and infrastructure providers: Cloud hosting, data storage and security service providers who operate our platform infrastructure. These providers are contractually required to handle your data securely and only as directed by sivp2.
• Legal obligations: sivp2 may disclose personal data where required to do so by law, court order or in connection with the prevention or investigation of fraud or other criminal activity.

All third parties with whom sivp2 shares data are required to maintain appropriate security standards and to use the data only for the specific purposes for which it was shared.

6. Payments and Financial Data

sivp2 processes all deposits and withdrawals in Pakistani Rupees (PKR). Supported payment methods include JazzCash, Easypaisa, Raast, bank transfer and debit or credit cards. Each of these payment providers operates under its own terms and privacy policy. When you make a payment through one of these channels, your transaction data is also subject to that provider's data handling practices.

sivp2 does not store full card numbers on its servers. Card payment processing is handled by a PCI-DSS compliant payment gateway, and only a tokenised reference to your payment method is retained by sivp2 for reconciliation purposes.

For mobile wallet payments (JazzCash, Easypaisa), sivp2 retains a record of the transaction reference, amount and timestamp. Your full mobile wallet account credentials are never stored by sivp2.

Transaction records are retained for a minimum of five years for financial record-keeping and fraud prevention purposes, in line with standard financial compliance requirements.

7. Cookies and Tracking Technologies

sivp2 uses cookies and similar tracking technologies to operate the platform and improve your experience. A cookie is a small file stored on your device by your browser when you visit a website. Cookies help sivp2 remember your session, keep you logged in securely and understand how players use different parts of the platform.

The types of cookies sivp2 uses include:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking platform functionality.
• Analytics cookies: Used to understand aggregate patterns of platform usage — such as which games are most popular and where users encounter issues. Analytics data is processed in anonymised or pseudonymised form.
• Preference cookies: Store your selected settings such as display language and notification preferences.

sivp2 does not use third-party advertising or retargeting cookies. You can manage cookie settings through your browser. Disabling essential cookies may affect your ability to log in and use the platform.

8. Data Security

sivp2 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure. These measures include:

• Encrypted data transmission using TLS (Transport Layer Security) across all pages and API connections on the platform.
• Secure password hashing — your password is never stored in plain text. Even sivp2 staff cannot read your password.
• Access controls that restrict which staff members can view personal data, limited strictly to those who need it to perform their role.
• Regular security reviews and monitoring for unusual access patterns or potential intrusions.
• Tokenisation of payment method references so that full card or wallet account numbers are not held in sivp2's systems.

While sivp2 takes every reasonable precaution, no online platform can guarantee absolute security. You are also responsible for keeping your own account credentials secure. If you suspect your account has been compromised, contact sivp2 support immediately via live chat.

9. Data Retention

sivp2 retains personal data only for as long as it is necessary for the purposes described in this policy. The general retention principles we apply are as follows:

• Active accounts: Personal and account data is retained for as long as your sivp2 account remains open and active.
• Closed accounts: After an account is closed, we retain identity and financial records for a minimum of five years for fraud prevention and financial compliance purposes.
• Support communications: Chat logs and email records relating to support queries are retained for up to two years after the query is resolved.
• Technical and usage data: Aggregated or anonymised analytics data may be retained indefinitely as it no longer identifies individual users.
• Self-exclusion records: Records of self-exclusion requests are retained for the full duration of the exclusion and for a period after it ends to prevent circumvention.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

10. Your Rights Over Your Data

As a sivp2 player, you have the following rights regarding your personal data. To exercise any of these rights, contact sivp2 support via live chat or email.

• Right of access: You can request a copy of the personal data sivp2 holds about you. We will provide this within a reasonable timeframe following identity verification.
• Right to correction: If any of the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it. Corrections to core identity data may require documentary verification.
• Right to erasure: You can request deletion of your personal data. Note that this right is subject to legal retention requirements — certain financial records must be kept for compliance purposes even after your account is closed.
• Right to restrict processing: In certain circumstances you can ask us to limit how we use your data while a query or complaint is being resolved.
• Right to object: You can object to processing of your data for analytics or profiling purposes. You can also opt out of non-essential communications at any time from your account settings.
• Right to data portability: You can request an export of certain categories of your data in a machine-readable format.

11. Minors and Under-Age Users

sivp2 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If a player provides false information about their age during registration and is subsequently found to be under 18, their account will be closed immediately and any data collected will be handled in line with our minor protection obligations.

If you are a parent or guardian and believe that a minor has registered on sivp2 using false information, please contact our support team immediately. We take these reports seriously and will act promptly to investigate and close any under-age account.

12. Changes to This Privacy Policy

sivp2 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, handle data or respond to legal developments. When material changes are made, we will notify registered players by email or through an in-platform notification before the updated policy takes effect.

The "last updated" date shown at the top of this page will always reflect the most recent revision. We encourage you to review this policy periodically. Continuing to use the sivp2 platform after an updated policy has taken effect constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a data-related concern, please get in touch with the sivp2 support team. We are available 24 hours a day, 7 days a week.

The fastest way to reach us is via the live chat feature in the platform when you are logged in. You can also write to us at:

We aim to acknowledge all written privacy enquiries within 24 hours and to provide a full response within 30 days. For urgent matters such as a suspected data breach involving your account, please use live chat for the fastest response.